![]() ![]() ![]() I assumed my drive is defective for those reasons, have contacted DirectHome for a replacement (although they have not bothered to respond at this point), and so I wanted to ask you what happens to your drive when you plug it in. EncorePro just adds a lot of complexity you dont need. I would think the little light on the drive would light up the minute it was plugged in, whether the drivers are installed or not, and mine does not light up no matter which computer I plug it into, nor does the Windows system "ding" like it does usually when it finds new hardware. RE: EncorePro install on Windows 10 If you are using a Remstar M-Series with SmartCard reader, the EncoreBasic program is your friend. It "appeared" to have installed the driver for the card reader since it warned me at the start that I should allow installation of the drivers despite the warning that would pop up, but then the software doesn't recognize that the card reader is present. I just installed my EncoreViewer software yesterday. I am curious to know if the light on your card reader comes on when you plug it into the USB port.
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